Industry Solutions

Utilities

Wireless Internet access and wireless communication are the critical means to achieving the productivity gains and efficiencies that Utilities companies need to stay competitive. And this, of course, is exactly where Verizon Wireless comes in.

By choosing a customized solution from Verizon Wireless, you're arming field engineers, technicians, switchboard operators and sales managers with the tools they need to stay informed and in contact. From Push to Talk devices to Wireless Email, we can help you be more productive.

Streamline communications Increase team access to vital information Update customers about service time changes Maximize your return on investment

To learn more about solutions for the Utilities industry, contact a Verizon Wireless Business Sales Representative.

 

How Verizon Wireless Can Help

Your Challenge	How Verizon Wireless Can Help You Meet That Challenge	Example
COMMUNICATE EFFECTIVELY WITH MOBILE WORKERS	Reach mobile workers with Push to Talk or TXT Messaging.	While out working on a downed power line, a field technician uses Push to Talk to update the central office dispatcher on his estimated time of completion.
IMPROVE PROFITABILITY THROUGH OPERATIONAL EFFICIENCIES	Help reduce labor and transportation costs and streamline service calls. Automate field timecard entry, complete electronic service tickets, collect accurate data, dispatch crews, provide driving directions, and generate detailed reports.	Before beginning a repair, a technician connects to the company intranet via BroadbandAccess service and reviews the service ticket on his dash-mounted computer system to ensure he has the right parts for the job. After completing the repair, he files a full report using Verizon Wireless Field Force Manager before his next service call, without having to return to the office.
FACILITATE REMOTE MONITORING AND TELEMETRY	Help improve the timeliness and accuracy of data collection. Remotely monitor equipment, meters, valves, stations, and distribution systems to prevent problems.	A technician at a gas company uses Field Force Manager to dispatch a repair crew. The crew makes the repair and uses Field Force Manager to complete the job order.
TRACK COMPANY VEHICLES AND CREWS	Locate, monitor, and manage any vehicle equipped with special vehicle-tracking hardware. Help keep vehicles and crews productive and increase job loads by scheduling service calls in real time.	Using Field Force Manager, an office manager receives a service request, selects the technician closest to the service request location, and dispatches him to the service site. The technician accesses turn-by-turn directions to the new site with VZ NavigatorSM

Application Spotlight:  Antenna Software AMPower SERVICE
Most of your key utility workers have to travel a lot. It’s their job. But on the road, they’re not as connected to the central office as they need to be. They need access to corporate systems and data. And this access must be secure.

When combined with Verizon Wireless service, Antenna Software AMPower™ SERVICE extends your back-end applications and critical business to a mobile device in real time, so your mobile workers get the right data, at the right place, at the right time.

The open and flexible Antenna Mobility Platform™—along with Antenna’s integrated mobile solutions for field service, sales, and other business-critical applications—helps utilities to maximize their enterprise application investments through mobility.

Using Antenna Software’s AMPower SERVICE:

Utility companies can locate field technicians to determine which one to send to a new job. Technicians can immediately respond to job requests and indicate their availability, and escalate or reassign jobs as needed. Technicians can review job reports and parts pick lists to determine what they will need before they go to a job site. When finished with a job, they can file the final report on site, eliminating the need to return to the office. Utilities managers can review job status reports as updates are filed from the field in real time. They no longer need to wait a day or more to review paper reports.

Antenna Software has more than 20 years of experience helping organizations provide quality service for their customers. By thoroughly understanding the specific information and processes of leading service organizations, Antenna Software delivers proven on-demand technology and products to help you succeed in the most demanding service environments.

 

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