Industry Solutions

Insurance

Insurance carriers, agents and brokers need easy access to shared information to make the most of their time each day. By enabling insurance workers to remotely access client data and policy status with solutions like BroadbandAccess and Wireless Email, no time is lost and claims can be settled quickly.

When you arm mobile workers like field claims adjusters with handheld devices, they can electronically input and update claims while working remotely. They can even upload digital images and wirelessly transmit them back to the office. You can also equip your mobile agents with Sales Force Automation from Entellium together with Verizon Wireless, giving them the best Customer Relationship Management (CRM) tools—in or out of the office.

With a voice- and data-connectivity solution tailored for the needs of the insurance industry, you can:

Improve customer satisfaction Decrease loss adjustment expenses Increase regulatory compliance Maximize your return on investment

To learn more about solutions for the Insurance industry,  contact a Verizon Wireless Business Sales Representative.

 

How Verizon Wireless Can Help

Your Challenge	How Verizon Wireless Can Help You Meet That Challenge	Example
ACCESS CRITICAL CUSTOMER INFORMATION	Access client policy status, capture critical claims assessment data, and share information with home office while on site—all in real time.	Jane, a claims representative, is at an accident site, processing a claim. Using BroadbandAccess service, she pulls up the client’s account on her notebook, accessing the information she needs in real time.
IMPROVE CLAIMS ADJUSTMENT ACCURACY	Help reduce data entry errors by entering claim information just once, electronically. Control the flow of information by limiting data to those who need it.	Jane completes and submits the claims form electronically via BroadbandAccess service. The data is automatically verified by the underwriter for completeness and accuracy.
COMPLETE CLAIMS FASTER	Send claims adjusters new assignments via handheld devices while they’re in the field, for increased efficiency.	Jane sees her next assignment on her mobile device calendar, thanks to Wireless Sync push email service.

Application Spotlight:  eAgency Nice Office
Sales forces spend much of their time out of the office serving customers. To increase sales and establish new client relationships, sales reps use smartphones to improve their on-the-road productivity. They benefit from a sales force automation system that capitalizes on what these mobile devices can do. Nice Office is a sales force automation and customer relationship management solution designed especially for use with wireless smartphones. Highly scalable, Nice Office can mobilize critical data and applications for sales forces of all sizes. And because it’s a hosted solution, there’s no need to buy and install costly and complicated infrastructure.

Nice Office is a corporate-grade mobile sales productivity solution. It provides powerful business management features, including Microsoft® Outlook® integration, automatic activity logging, wireless access to forms and other documents, and the ability to track business opportunities in real time. Nice Office can be used on popular wireless handheld devices that run on the Windows Mobile® and BlackBerry® platforms.

Nice Office features include:

Over-the-air Outlook synchronization—Opportunity and account data, email, calendar, and more are synchronized automatically in real time between desktop, wireless device, and Outlook, without the need for cables or cradles. Activity logging—Automatically journals all emails, calls, and text messages associated with a contact or account. Lead routing—Automatically forward and assign Web leads for immediate followup and tracking. Management oversight—Track sales, appointments, and more for each employee, and generate reports on different aspects of their performance. Wireless integration—Seamlessly built-in and deployed over-the-air in minutes.

 

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