Government

Continuity of Operations

Overview Advantages Customers Solutions Services Support

Your agency must be ready to respond under the most extreme conditions. Verizon Wireless understands that reliable connectivity is essential to keep your team working as one during even the most difficult times.

We offer you the devices, software and services you need to sustain your agency’s voice, data and messaging communications during moments of crisis. Our custom-configured Business Continuity tools and dedicated response team stand ready when you need us most.

Crisis Response Team

A specially trained team of engineers and technicians comprises the Verizon Wireless dedicated national Crisis Response Team (or VCRT). We’re ready 24/7 to help government agencies, non-profit organizations, and emergency management teams stay connected to each other and all aspects of an unfolding crisis.

VCRT provides support for all these vital services:

• Back-up voice/data coverage
• Equipment / network support
• Live support line to request help 24x7
• Best-in-class customer support
• Routing of appropriate requests to Law Enforcement Resource Team (LERT)
• One phone number to call in a crisis situation

Because VCRT aligns all our network, operations, and account services and support into a single team, you need to make only one call to get this ready-to-deploy source working for you. The VCRT telephone number is (800) 981-9558 and is monitored 24x7x365.

Business Continuity + Emergency Response

Verizon Wireless software options are designed to successfully manage redeployment and emergency responses. From applications turning your existing BlackBerry deployment into an emergency peer-to-peer communications network, to incident communicators that help you monitor execution of your COOP plans, to software that can help protect your first responders when dealing with dangerous chemicals and unidentified spills, we provide your team with numerous ways to guide, coordinate and document your emergency response.

Don’t forget to include IP routers connected to our EV-DO WWAN network in your COOP strategy. They can help ensure that each field office maintains network voice and data access without having to rely on a physical circuit. These routers can be positioned in your field offices as a back-up for everyday events like facility changes. They can then easily be re-positioned as needed in response to extreme conditions like natural disasters, public events or hostile actions.

Ready Kits

Readiness involves individuals, too. Verizon Wireless Ready Kits keep your people covered in the event of a rapid relocation or redeployment.

You choose the communications devices you want to put in place. We package them in durable, shock- and water-resistant roll-away cases that easily stow on site at existing offices or contingency facilities like trailers. Because you’re never billed for service until you actually use it, our Ready Kits fit your budget as easily as your COOP plan.

Hands-on help

Our Account Managers and Enterprise Data Solutions Managers also stand ready to help with your agency’s COOP planning and rehearsal. They’re experienced at helping agencies like yours plan for the worst, and can bring unexpected solutions to even the most complex redeployment.

To learn more about our Continuity of Operations (COOP) solutions, contact your Government Account Manager or call (800) 293-3048 for a consultation.

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